Payment Policy

This payment policy applies to all U.S. consumers purchasing furniture and home products through the Trade Assistance website. Products include furniture and accessories for bedrooms, living rooms, dining rooms, and office spaces.

Company Information

  • Company Name: TRADE ASSISTANCE LLC
  • Address: 7901 4th St N, 12794, St. Petersburg, FL 33702, United States
  • Registration Number (EIN): 88-2894096
  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Customer Service Hours (EST): Monday to Friday, 8:00 AM–6:00 PM

Customers can contact us via email or phone for any payment-related inquiries. All inquiries will be responded to within 24 hours.

Payment Currency
All orders are processed in U.S. dollars (USD). Product prices, shipping fees, and taxes displayed on the website are in USD, ensuring that consumers clearly understand the total cost at checkout. And customers should carefully review their order information before completing payment.

Payment Methods
To facilitate payments for U.S. consumers, Trade Assistance accepts the following methods:

  • Credit Cards: Visa, MasterCard

All payment information is transmitted through encrypted channels to ensure transaction security. We do not store full credit card information (such as CVV codes) on our servers.

Order Cost Components
The total order amount includes:

  • Product Price: clearly shown on each product page
  • Shipping Fees: calculated based on the order amount and displayed at checkout
  • Applicable Sales Tax: The price includes taxes.

The checkout page provides a detailed breakdown of all costs, ensuring that consumers fully understand the order total before payment.

Payment Security and Data Protection
Trade Assistance implements multiple measures to protect payment security:

  • All payment information is processed through encrypted channels
  • Payments are handled by external payment service providers to reduce risk
  • The system monitors for unusual payment activity to ensure transaction reliability
  • Payment information is collected only to the extent necessary and is not used for other purposes

Handling Payment Issues
In case of failed or abnormal payments, the following steps are recommended:

  • Payment Unsuccessful: check credit card information, account balance, and online payment permissions
  • Technical Issues: refresh the page or retry the payment
  • Incorrect Amount: cancel the current payment and contact customer service
  • Duplicate Charges: provide order details and payment proof to customer service for verification and resolution

The customer service team will provide specific solutions according to the situation to ensure timely resolution.

Scope of Responsibility
During the payment process:

  • Payment issues caused by system or platform failures will be verified and handled by customer service
  • User errors will be assisted according to the specific circumstances
  • Banking or network issues are handled by the relevant financial institutions

Trade Assistance is responsible for payment transactions within its control, ensuring that consumer payments are accurately recorded through the website platform.

Customer Support
For assistance, contact Trade Assistance customer service:

Please provide your order number and a detailed description of the issue to help the customer service team respond efficiently.

Policy Updates
This payment policy may be updated due to operational adjustments or regulatory changes. The latest version will be published on the website and take effect immediately. Consumers are advised to review the policy page periodically for the most current information.