Terms of service

 

1. Scope
These Terms of Service apply to all U.S. consumers who purchase furniture and home products through the Trade Assistance website. All website access, ordering, and payment activities are subject to these terms.

2. Company Information

  • Company Name: TRADE ASSISTANCE LLC
  • Address: 7901 4th St N, 12794, St. Petersburg, FL 33702, United States
  • Registration Number (EIN): 88-2894096
  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Customer Service Hours (EST): Monday to Friday, 8:00 AM6:00 PM

3. Product Information
Product information displayed on the website includes price, dimensions, color, materials, weight, and warranty period. We strive for accuracy, but slight variations may occur due to system or supply chain changes.

4. Prices and Taxes
All order prices are in U.S. dollars (USD) and include applicable U.S. sales tax. Prices shown at checkout represent the final payment amount with no hidden fees.

5. Ordering and Confirmation
Placing an order on the website indicates agreement to purchase the selected products. After ordering, a confirmation email will be sent, including the order number, product details, and payment amount.

6. Payment Policy
Supported payment methods: Visa, MasterCard.
Payment information is processed through encrypted channels. Trade Assistance does not store complete credit card information.

7. Order Processing

  • Order processing time: 1–3 business days
  • After processing, orders enter the shipping stage
  • Users can view order status and shipping information in their account

8. Shipping Policy

  • Estimated shipping time: 4-7 business days
  • Free shipping for orders of $149.99 or more (including tax)
  • A flat shipping fee of $9 applies for orders below $149.99 (including tax)
  • Products are shipped via FedEx, UPS, or DHL to the address provided by the user

9. Returns and Refunds

  • Consumers have a 14-day no-reason return right
  • All return shipping costs are covered by Trade Assistance, with a prepaid return label provided
  • Refunds will be processed within 2 business days after the returned product is received and verified, using the original payment method

10. Damage or Missing Items
If a product is damaged or missing during shipping, users should contact customer service as soon as possible after receipt. We will assist with claims or replacement.

11. Warranty and After-Sales Service
All products sold on the website come with a 2-year warranty.

12. User Responsibilities

  • Provide accurate and complete account and shipping information
  • Safeguard account information and passwords
  • Follow website usage rules and refrain from illegal operations or interference with website functionality

13. Intellectual Property
All website content, including text, images, logos, and trademarks, is owned by Trade Assistance or the relevant rights holders. Unauthorized use is prohibited.

14. Privacy and Data Protection
We comply with U.S. privacy regulations. User information is collected and processed solely for order fulfillment, customer service, and website optimization. Users may consult the Privacy Policy for details.

15. Governing Law and Dispute Resolution
These terms are governed by U.S. law. Disputes should first be resolved through amicable negotiation. If negotiation fails, disputes may be submitted to courts with jurisdiction over the company’s location.

16. Amendments to Terms
Trade Assistance reserves the right to update the Terms of Service according to business needs or legal requirements. Updated terms will be posted on the website and take effect immediately. Placing an order constitutes agreement to the latest terms.

17. Contact Information
For questions or assistance regarding these Terms of Service, contact customer service:

  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Customer Service Hours (EST): Monday to Friday, 8:00 AM-6:00 PM
    Customer service will respond to emails within 24 hours and provide guidance for resolution.