Shipping policy

 

Scope and Company Information
This shipping policy applies to all orders of furniture and home products purchased by U.S. consumers through the Trade Assistance website. Delivery is available within the continental United States.

Company Information:

  • Company Name: TRADE ASSISTANCE LLC
  • Address: 7901 4th St N, 12794, St. Petersburg, FL 33702, United States
  • Registration Number (EIN): 88-2894096
  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Customer Service Hours (EST): Monday to Friday, 8:00 AM–6:00 PM

Customers can contact customer service by phone or email during business hours. All email inquiries will be responded to within 24 hours.

Order Processing Time

  • All orders enter the processing stage after payment confirmation.
  • Processing time is 1–3 business days, which includes order verification, stock confirmation, and packaging.
  • After processing, orders are handed over to logistics partners for delivery.

Delivery Time and Logistics Partners

  • Estimated delivery time is 4-7 business days.
  • Products are shipped from U.S.-based warehouses to the address provided by the consumer during checkout.
  • Major logistics partners include FedEx, UPS, and DHL, responsible for transportation and delivery.
  • All orders can be tracked in real-time using tracking numbers provided by the logistics company, allowing consumers to monitor the status of their packages.

Shipping Fees

  • Free Shipping: Orders totaling $149.99 or more (including tax) are eligible for free shipping.
  • Flat Shipping Fee: Orders below $149.99 (including tax) are subject to a flat shipping fee of $9.
  • Shipping fees are clearly displayed on the checkout page, allowing consumers to verify the total amount before payment.

Packaging and Shipping Safety

  • All products are carefully packaged prior to shipment to minimize the risk of damage during transport.
  • Packaging materials meet industry standards and facilitate logistics handling and transportation.
  • If any damage or loss occurs during shipping, please contact customer service promptly. We will assist in coordinating with the logistics partner to resolve the issue.

Customer Support and Contact
For inquiries regarding order processing or shipping status, consumers may contact Trade Assistance customer service:

Please provide your order number and a detailed description of the issue to help customer service verify and resolve it efficiently.

Policy Updates
This shipping policy may be updated due to operational adjustments or changes in logistics partners. The latest version will be published on the website and take effect immediately. Consumers are advised to review this page periodically for the most current shipping information.