Privacy policy

 

1. Scope
This Privacy Policy applies to all U.S. consumers who access or purchase furniture and home products through the Trade Assistance website. The policy explains how we collect, use, store, and protect personal information.

2. Company Information

  • Company Name: TRADE ASSISTANCE LLC
  • Address: 7901 4th St N, 12794, St. Petersburg, FL 33702, United States
  • Registration Number (EIN): 88-2894096
  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Customer Service Hours (EST): Monday to Friday, 8:30 AM–12:00 PM and 2:00 PM–6:00 PM

3. Types of Information Collected
We may collect the following types of personal information:

  • Account Information: Name, address, email, phone number
  • Payment Information: Billing address (used only for order processing)
  • Transaction Information: Order details, payment status, delivery address
  • Website Usage Data: Browsing history, click behavior, shopping cart contents

4. Methods of Information Collection
Information may be collected through:

  • User registration and order placement
  • Website cookies and similar technologies
  • Customer service records (phone and email inquiries)

5. Cookies and Tracking Technologies

  • The website uses cookies to ensure proper functionality, save preferences, and analyze usage.
  • Users can manage cookies through browser settings (enable or disable).
  • Cookies do not directly identify personal identity information.

6. Purpose of Information Use
The information we collect is used to:

  • Process and fulfill orders
  • Provide customer service and after-sales support
  • Improve website functionality and user experience
  • Send order confirmations, invoices, and important notifications

7. Information Sharing and Disclosure
We only share information when necessary:

  • With logistics partners (e.g., FedEx, UPS, DHL) for delivery purposes
  • With payment processing service providers for payment handling
  • When required to comply with legal or governmental obligations

8. Information Security Measures

  • Use HTTPS to encrypt website communications
  • Restrict internal access permissions
  • Conduct regular security reviews and system updates
  • Prevent unauthorized access, tampering, or data breaches

9. Data Storage and Retention

  • Personal information is stored on secure servers
  • Data is retained only for as long as necessary to process orders and provide customer service
  • Data beyond the required period will be securely deleted or anonymized

10. User Rights
Under U.S. privacy regulations, users have the right to:

  • Access, modify, or delete personal information
  • Withdraw consent or restrict information processing
  • Submit complaints or inquiries

11. Third-Party Website Links

  • The website may contain links to third-party websites
  • We are not responsible for the privacy policies or content of third-party websites
  • Users are encouraged to review the privacy statements of third-party websites

12. Children’s Privacy

  • This website is not directed at children under 18
  • We do not knowingly collect personal information from children under 18
  • If children’s information is discovered, it will be promptly deleted

13. Data Transfers

  • User data may be shared with partners within the United States
  • All data transfers are protected with security measures to prevent information leakage or misuse

14. Policy Updates

  • This Privacy Policy may be updated due to operational, legal, regulatory, or technological changes
  • The latest version will be posted on the website and take effect immediately
  • Users are advised to review this page periodically for the most current information

15. Contact Information
For any privacy-related questions or requests, users may contact customer service:

  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Customer Service Hours (EST): Monday to Friday, 8:00 AM-6:00 PM
  • Emails will be responded to within 24 hours