Upholstered Bed Frame with Headboard – Bedroom Furniture in Fabric – 200 x 160 x 100cm

1. Scope
This policy applies to all exchange requests for furniture and home products purchased through the Trade Assistance website within the United States. Users may request an exchange if the product does not meet their needs.

2. Exchange Conditions

• Products requested for exchange must be undamaged. Minor signs of use are acceptable as long as they do not affect resale.
• Original packaging and all accessories must be retained.
• Exchange requests must be submitted within 14 days of receiving the product.

3. Exchange Process

• Users can submit an exchange request via email (info@tradeassistancellc.com) or phone (+1 701-391-2131), providing the order number, product information for exchange.
• Trade Assistance will review the request and respond within 24 hours, confirming eligible products for exchange and providing the exchange address.
• A prepaid return label will be provided. Users are not required to pay additional shipping fees.

4. Exchange Address
Trade Assistance Exchange Receiving Warehouse:

TRADE ASSISTANCE LLC

7901 4th St N, 12794 St. 

Petersburg, FL 33702

United States

5. Shipping Costs
All shipping costs related to exchanges are covered by Trade Assistance. Users do not pay for return shipping or reshipping.

6. Exchange Shipment

• Once the returned product is received and inspected, the replacement product will be shipped within 2 business days.
• Exchange products will be delivered via FedEx, UPS, DHL, or other logistics partners to the address provided at the time of order.
• Users can track the exchange shipment in real time using the provided tracking number.

7. Customer Support
If any issues arise during the exchange process, users may contact customer service:

• Company Name: TRADE ASSISTANCE LLC
• Address: 7901 4th St N, 12794, St. Petersburg, FL 33702, United States
• Registration Number (EIN): 88-2894096
• Phone: +1 701-391-2131
• Email: info@tradeassistancellc.com
• Business Hours (EST): Monday to Friday, 8:00 AM-06:00 PM

Customer service will respond within 24 hours and provide guidance and support for the exchange.

1. Scope
This policy applies to all furniture and home product orders placed through the Trade Assistance website. It specifies the conditions, process, and processing time for order cancellations.

2. Cancellation Request Time

• Users may submit a cancellation request within 24 hours of order confirmation.
• Orders submitted after 24 hours or that have already entered the shipping stage cannot be directly canceled and must be handled according to the Return Policy.

3. Cancellation Process

• Users can submit a cancellation request via email (info@tradeassistancellc.com) or phone (+1 701-391-2131).
• The request must include the order number, the name of the person who placed the order, and product details to allow customer service to verify the order.
• Trade Assistance customer service will confirm whether the cancellation can be processed within 24 hours of receiving the request and respond to the user.

4. Processing Paid Orders

• If the cancellation request is approved, the payment will be refunded within 2 business days using the original payment method.
• Users will not incur any additional fees.

5. Orders Already Shipped

• If the order has already been shipped by the logistics partner (FedEx, UPS, DHL), it cannot be directly canceled.
• In this case, users should follow the Return Policy. Once the product is returned, the refund will be processed within 2 business days.

6. Customer Support

• Users with questions about order cancellations can contact customer service:
  • Company Name: TRADE ASSISTANCE LLC
  • Address: 7901 4th St N, 12794, St. Petersburg, FL 33702, United States
  • Registration Number (EIN): 88-2894096
  • Phone: +1 701-391-2131
  • Email: info@tradeassistancellc.com
  • Business Hours (EST): Monday to Friday, 8:00 AM–6:00 PM
• Customer service will respond within 24 hours and assist with completing the cancellation or further processing.